Help Desk

We offer the following support methods for current Prodesy Tech customers. If you would like to become a Prodesy Tech customer please email sales.

• Open a support ticket  – Create a ticket and get a email on any status updates.
• Email Support at support@prodesy.com - Generates a ticket in the above support ticket system.
• Call Support: 832-200-6153 option 3
• Instant Message Support - If we’re online (the icon to the left is green) you can chat with us instantly.

Support Tools

• Remote Control - This will let our support team control your system to fix problems.  If you don’t have the java plugin you can save, then run the remote support exe for Windows or this dmg for Macs.
• What’s my IP address – This page will show you your public IP address.
• Recommended Software- List of software we recommend for various things.