Vendor Netrual
Chances are you already have an existing phone system. We can work with what you have or if you’re ready for a upgrade we can suggest a system based on your needs. We stay vendor neutral and don’t take any % of system sales so we can help make the best choices for your business, rather than which one will give us the biggest kick back.
We’ve managed and installed hundreds of phone systems for Call Centers, Doctors Offices, Oil & Gas as well as a variety of remote teleworker installations. Give us a call and we will work with you to find the best solution possible. We will help you buy the phone system directly and you just pay us for installation and configuration services.
Custom Phone Systems based on Open Source Software
We also offer multiple custom developed phones systems based on the Open Source PBX software Asterisk. This allows us to develop custom phone applications for you without locking you down to a commercial closed system.
Below are some examples of custom Asterisk based systems we’ve developed.
- Call Center Reporting – Daily reports detailing individual agent’s login/logout, time on call, received and sent calls sent via email and also stored as Word documents on file share.
- Custom Fax Solution – Real Estate faxing dealing with 10k plus pages a day. Routing faxes to email, company file storage, internal website based on Caller ID and agent location. Allowing agents to get faxes from anywhere to help close deals quickly. All without using a single fax machine.
- Custom IVR based on database – IVR (Interactive Voice Response) solution that tied into customer database to get location and status about customer and agents allow calls to be routed efficiently and callers to get what they needed quickly.
- Remote Worker communication and tracking – Instant Messaging System tied into phones, where phone status reflects instant messaging status (“on phone”), and instant messaging status will forward phones (at lunch forwards to cell). Also developed logging of instant messaging to track employee hours and lunch breaks.
