Technology Needs to be Strategic!Prodesy Tech offers Full Office IT Support giving you a single point of contact to handle all your office IT needs.
- Help direct your technology to match your company’s strategic direction.
- Utilize more sophisticated use of technology for business opportunities and customer support within each office.
Features of Tech Support:
Single Point of Contact
- All tech issues come to one place: phones, servers, desktop, printer, email, software, etc.
- You won’t have to juggle multiple support issues and contacts.
Remote System Monitoring and Updates
- Server and service monitoring – We will monitor critical systems and get alerts of any issues. We can fix most issues before you or your customers ever notice.
- Network Monitoring – We monitor network health keeping your network safe as well as fixing issues before they become potential problems.
Onsite technical support available in most major cities
- We work with technology partners to provide on-site support for most IT related issues while still giving you a simple point of contact for all IT related issues.
- You can use on-site support on an as-needed basis or have it included with our Gold level of support.
Multi-service levels of support
- Bronze – Remote computer and phone support M-F 9-5PM. On-site or Emergency tech support provided at additional cost.
- Silver – Bronze support with added weekend and after hours support.
- Gold – Bronze and Silver level support with added on-site visits included. This will also include scheduled maintenance visit.
- We offer on-site training in multiple technologies and can create custom materials based on your needs.